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DLT, which stands for Distributed Ledger Technology, is a regulatory framework introduced by the Telecom Regulatory Authority of India (TRAI) to manage commercial communication and prevent spam and fraud in SMS communications. The DLT platform serves as a blockchain-based system to ensure transparency, security, and accountability in the telecommunication industry, especially for entities that send bulk SMS, voice messages, and other commercial communications.
DLT Registration was mandated by TRAI to combat the increasing number of unsolicited commercial communications (UCC) that have plagued the telecom sector. This system ensures that all entities involved in sending bulk messages—whether promotional or transactional—are registered and adhere to specific guidelines to protect end-users from spam and potential fraud.
Choosing the Appropriate DLT Platform:
Registering as a Principal Entity (PE):
Header (Sender ID) Registration:
Content Template Registration:
Consent Registration:
Telemarketer Registration (if applicable):
Campaign Management and Sending Messages:
We are writing to inform you of an urgent update mandated by TRAI w.r.t TCCCPR 2018. This directive requires immediate action to prevent the use of fraudulent CTAs – URLs/ APKs/ OTT Links/ Call back numbers – in customer communications, which has become a significant concern due to increasing fraud cases.
Action Required: Whitelisting CTAs
Support and Questions:
Answer: Whitelisting is required to combat the rising instances of fraud and spam in SMS communications. Fraudsters often replace legitimate URLs, APKs, and other contact information in message templates with malicious ones to deceive recipients. This can lead to serious security breaches, such as unauthorized access to personal devices, theft of financial information, and other forms of cybercrime.
Whitelisting ensures that only pre-approved, verified URLs/APKs/OTT links and contact information are allowed in SMS communications. This means that any non-whitelisted, potentially harmful content will be automatically blocked by the system. This measure significantly reduces the risk of fraud.
Answer: Non-compliance with the whitelisting requirement means that any SMS containing non-whitelisted URLs/APKs/OTT links/phone numbers/email IDs will be blocked by Access Service Providers. This can lead to significant disruptions in communication with customers and potential loss of business.
Our team is working diligently to enable the whitelisting functionality into Airtel DLT Portal for PEs. It will be enabled by 1st of September 2024. We will notify you as soon as it is live.
In the meantime, if you have any questions or need assistance, feel free to contact our support team at DLT.Care@airtel.com.
Your prompt action on these tasks is critical to ensuring uninterrupted communication with your customers. We appreciate your cooperation and understanding as we work together to implement these changes smoothly.
Failure to comply with DLT regulations can lead to penalties, including fines and potential suspension of messaging services. Moreover, compliant messaging helps in building trust with your customers, ensuring that your communications are well-received and effective.
DLT Registration is a critical step for businesses in India that engage in commercial messaging. It’s not just a regulatory requirement but also a mechanism to ensure that your communications are ethical, secure, and compliant with the highest standards of transparency. By following the detailed process of DLT registration, businesses can continue to leverage SMS and voice communication effectively while adhering to the stringent guidelines set forth by TRAI.
For assistance with DLT support, new registrations, or the best SMS deals, call us at +91 9712345330
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